![]() ![]() You may be a Microsoft 365 customer who is experiencing the error that is described in the "Symptoms" section when you try to connect to an Exchange Online mailbox. These versions have the Logon network security setting disabled or removed from the Microsoft Exchange email account settings. Those versions have been updated to prevent the problem that is described in the "Symptoms" section. Microsoft Outlook 2016 and some recent builds of Outlook 2013 are not affected by this issue. :::image type="content" source="media/continually-prompts-password-office-365/logon-network-security.png" alt-text="Screenshot of the Security tab of the Microsoft Exchange dialog box, checking if the Logon network security setting is set to Anonymous Authentication."::: Resolution ![]() This issue can occur if the Logon network security setting on the Security tab of the Microsoft Exchange dialog box is set to a value other than Anonymous Authentication. Outlook must be online or connected to complete this action. The connection to Microsoft Exchange is unavailable. If you cancel the credentials prompt, you receive the following error message: When you try to create an Outlook profile or connect to a Microsoft 365 mailbox, you're continually prompted for credentials while the client displays a "trying to connect." message. Outlook continually prompts for your password when you try to connect to Microsoft 365 Symptoms ![]()
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